If You Have A DBWS, You Need To Read This NOW! (SECOND UPDATE)

SECOND UPDATE (12/10/11, 8:45 A.M.) - Please see this morning's post.

UPDATE (12:56 P.M.) - According to the WHOIS info, it looks like the domain is back in SU's hands and this issue is on its way to being resolved.  Depending on where you are, you and your customers may or may not see your DBWS for the next few hours, but it looks like everything should be back to normal soon!

 

It looks like Stampin' Up let their stampinup.net domain registration expire.  Subsequently, it looks like it was snapped up by a domain reseller.  Until this is resolved, anybody trying to go to your DBWS will see the following screen, instead:

 

This means, currently, you and your customers do not have access to your DBWS.

There is, however, a workaround you can use to continue to give them access to your online ordering site (which resides on the .com, rather than .net, site:

• Find all of your DBWS links
• Replace the DBWS URL with: http://www.stampinup.com/ECWeb/default.aspx?dbwsdemoid=XXXXX
• Replace XXXXX with your Demo ID

This will at least allow your customers to continue ordering product from you online.

If you have any questions or comments, please leave them below.  And please share this with every Demonstrator you know with a DBWS!

For further updates, please make sure you're subscribed to my mailing list.  Just fill out the box in the upper right corner of this page.

Comments

[John Sanpietro]

Heidi... just send them to:
http://www.stampinup.com/ECWeb/default.aspx?dbwsdemoid=XXXXX
Replace XXXXX with your Demo ID.

[Heidi Teadt]

How does out cutomers get to our online store if your DBWS still in not working?

[John Sanpietro]

Patti... It's still pointing to the other company's IP address and web page for several people (including me). It should resolve eventually.

[Patti Mcermott]

I am unable to access mine. I get the picture you have on your blog.

[Anne Brown]

John,

Well Played!

Thanks for keeping your eyes open. You are appreciated!

[John Sanpietro]

Network Solutions is actually the domain reseller. For several hours this morning, they were listed as the owner of the domain.

The important thing, though, is that the situation has been resolved and your customers will be able to access your DBWS.

[Kim W]

Just to clarify, the site was never out of Stampin Ups hands and did not go to a reseller. The domain just failed the automatic renewal process, which is why it went to that screen. There is now a current update on the SU website and everything should be back to normal soon.

[John Sanpietro]

Thanks for all of your comments, everyone. I've updated the post and it looks like this should all be resolved soon!

[Ashlee Townsend]

WOW... what a major mess up. Thanks for keeping us updated and informed John!! You are so awesome. There is nothing even posted on the SU demo website about it.

[Chris Greten]

Thanks for being on top of things!